Best foot forward …

Advice from our current clients

Attend frequently, no less than twice per week (minimum). If you can stretch to attending three times a week, you’ll see a mammoth improvement, I’ve never looked back from this actually …
Be prepared to sink your teeth in and work collaboratively with your instructor, the more you engage, the better your experience
Ask questions if you are lost … the teachers don’t care about perfection, they genuinely care about each of us and want you to thrive
Always arrive early and block the world out while you complete a proper warm up. Jump in with both feet and an open mind, give everything a go and if you need additional guidance, book a private session, they are so helpful
Get to the client workshops and you’ll see improvements in your regular classes - Nicholas builds excellent development sessions that you can play with at home or in your autonomous sessions.
If you need to catch up, email Nic, the instructors care deeply about each client and may be able to accomodate you or offer support when you need it.
Don’t go to a difficult class or expect your usual results if you’re having a bad day or your body is a bit funky. Rebook and let the staff guide you to what’s the best option… you’ll feel much better this way.

Key Studio Guidelines*

Cancellation policy : 24 hours for private sessions, 12 hours group classes, 2 hours autonomous practice
No latecomers admitted. Do your best to arrive a solid 10 minutes early and complete an active warm-up to prepare you for the class.
Observe studio etiquette: Shoes off, socks on, phones off, no zippers on activewear, clean up after every session
Our preference is for you to remove your smartwatch, if you seem distracted by it, we will politely ask you to take it off for the session.
You are welcome, but chewing gum and body odour are not - deodorant and health products are available in our bathrooms
Medium-long hair? Please ensure that your hair is tied up securely before you enter the equipment area.
Short-medium hair? Secure your hair to avoid it bothering you or disturbing your active alignment during class
Claw or banana hair clips are not permitted
Remove any jewellery or paraphernalia that may dent or scratch the equipment
Please check your activewear for zippers… they are absolutely not permitted in the studio as they rip our premium upholstery.
*there are more guidelines, but we are trying not to scare you off …

Due to our extended hours, we are rarely available by phone
Utilise our online booking system for all booking and payment administration including cancellations
All sessions are pre-paid or on direct debit. Both methods have their unique terms and conditions, it is your responsibility to ensure you can meet them.
Sessions are priced to support those who are most consistent, we also aim to support clients who require additional flexibility in their training calendar.
Recurring bookings are a privilege, there are terms and conditions that you must meet to continue to hold a regular booking. We understand from time to time that there are more important things than Pilates, please communicate with us so we can support you through this.
All payment types have an expiry period, we do not extend these unless the studio is unable to provide services within the expiry period.
We reserve the right to discontinue to sessions based on schedule demand or commercial interests of the studio or fit with the studio culture
If you use the waitlist function in our booking system and are added to the waitlist, it is your responsibility to attend class. This may trigger within half an hour of the class time. We do not accept responsibility for use of the waitlist system. No-show/late cancellation fees will not be reversed.